Virtual Call Center Agent (Remote)
Virtual Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the companys positive reputation. They often have t
About this role
Responsibilities
- Virtual Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the companys positive reputation
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the companys new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the companys customer management policies
Virtual Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the companys positive reputation. They often have the following responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company's new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies
Only Candidate from US will be shortlisted. We operate in all 50 states.
How to apply
Apply via contact
Send your resume and mention this role — we'll route it to the right recruiter.
Screen & match
We review your background against client requirements and schedule a conversation.
Client interview
We coordinate interviews and advocate for you throughout the process.
Onboarding
Your Account Manager stays with you from day one through the full assignment.